By making use of workflow management, an organisation can easily track who is not doing their work, identifying and removing of bottle necks and assigning roles to specific employees or departments. Workflow management will not only improve the quality and performance of the company, but will also have a full audit trail what has been done and who is responsible for the various processes in a workflow.
Most internal workflows and processes are still manually and are quite difficult to manage and track. Workflow management is designed to facilitate workflows with any number of internal processes by assigning the specific process / role to an employee, system or department. By assigning the role to the specific source, the workflow management system enables you to track and see who is responsible for the next process or in what stage the workflow is.
The workflow management system is designed in such a way that it can be used with any type of process or workflow. When assigning roles, you can structure the workflow in such a way that after one process is complete, it can jump certain processes, skip or just move on to the next process in line.
The workflow management system also includes a form generator to create your own forms in the specific way required, this enables organisations to create online forms to capture the clients details or any other details whatsoever.
Workflow management also allows for reports to be drawn by managers or users on various elements such as:
- Throughput by role
- Throughput by employee
- Workflow process timing
- Overdue applications
- Overdue Processes