Design of Intranets: Presentation on Enterprise 2.0 Portals



 

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Presentation given by Darren Harris at the 2009 Joshua West conference

Summary:

  • Using portals as web browsers
  • Ensuring continued interest by internal users
  • Creative design techniques and navigating content
  • Consistent delivery of material
  • Dynamic tags, emergent and imposed impressions on delivery

Usual features:

  • Single point of entry and sign on
  • Integration of multiple systems
  • Personalization and different access rights
  • Centralization of information
  • System Manageability
  • Audit trails and accountability

Usual content:

  • Content Management System
  • Human Resource Systems
  • Document Management System
  • Collaboration Software
  • Customer Relationship Management
  • Business Intelligence

Content Management System

  • WYSIWYG multimedia rich page authoring
  • Content versioning with roll-back
  • Content review and approval
  • Templating
  • Analytics
  • Replication facilities
  • Content ownership and security
  • Audit trails

Human Resource Systems

  • Employee details management
  • Online leave management
  • Appraisal management
  • Skill development management
  • Recruitment management
  • Resource management

Document Management Systems

  • Access to company wide documentation
  • Version control
  • Access control
  • Review and authorisation
  • Categorisation
  • Search facilities

Collaboration Software

Intranet Portals are more often being used as tools for collaboration. Sharing of ideas, issues, experiences, business activities, problems, and the like is very powerful.

Since a company is often more effective with a successful flow of information, an Intranet Portal may be the only way to go.

  • Online chat
  • Discussion Forums
  • Document collaboration
  • Voting booths
  • Calendaring
  • Knowledge Management
  • News
  • Suggestion box

Customer Relationship Management

System to organise and track customers and prospective customers.
Stores customer information, and the businesses interactions with the customer.
Used to target marketing and implement a quality client service.

Business Intelligence

Business Intelligence is the process whereby a business analyses its activities in order to improve its processes. Systems include:

  • Data mining
  • Research
  • Budgeting
  • Forecasting
  • Performance management
  • Benchmarking
  • Analytics
  • Reporting

Example dashboard

What is a User Interface?

Wikipedia states:

The user interface (also known as Human Computer Interface or Man-Machine Interface (MMI)) is the aggregate of means by which people-the users-interact with the system-a particular machine, device, computer program or other complex tool. The user interface provides means of:

  • Input, allowing the users to manipulate a system
  • Output, allowing the system to indicate the effects of the users' manipulation.

Design Considerations

  • Intuitive Layout
  • Simple navigation
  • Clean layout, no clutter
  • Search facilities
  • Prominent news, focus areas
  • Items of interest
  • Pastel colours
  • Little to no images

Continued Interest

  • Intranet home page updates daily
  • Public interest information
  • Calendars of events
  • Updated company news
  • Essential services, such as online leave
  • Collaboration tools
  • Company information and Knowledge

Navigating Content

  • Multi-level navigation
  • Consistent navigation layout
  • Drop down menus
  • Implied content navigation, such as tabs
  • Bead crumb trails

Material Delivery

  • Define content model
  • Define audience and requirements
  • Effective use of Home Page Real-estate
  • Regular updating
  • Quality control with authentication model
  • Consistent presentation
  • Establish owners of various content areas

Dynamic tags

  • Allowing the user to define their own layout
  • System operators can define the layout for different groups of users
  • Dynamic placement of material on the dashboard
  • Dynamic interfaces to business systems

You are welcome to use this material in your presentation as long as you give credit to Intoweb, you may find my presentation here (602kb)

 


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