Presentation given by Darren Harris at the 2009 Joshua West conference
Summary:
- Using portals as web browsers
- Ensuring continued interest by internal users
- Creative design techniques and navigating content
- Consistent delivery of material
- Dynamic tags, emergent and imposed impressions on delivery
Usual features:
- Single point of entry and sign on
- Integration of multiple systems
- Personalization and different access rights
- Centralization of information
- System Manageability
- Audit trails and accountability
Usual content:
- Content Management System
- Human Resource Systems
- Document Management System
- Collaboration Software
- Customer Relationship Management
- Business Intelligence
Content Management System
- WYSIWYG multimedia rich page authoring
- Content versioning with roll-back
- Content review and approval
- Templating
- Analytics
- Replication facilities
- Content ownership and security
- Audit trails
Human Resource Systems
- Employee details management
- Online leave management
- Appraisal management
- Skill development management
- Recruitment management
- Resource management
Document Management Systems
- Access to company wide documentation
- Version control
- Access control
- Review and authorisation
- Categorisation
- Search facilities
Collaboration Software
Intranet Portals are more often being used as tools for collaboration. Sharing of ideas, issues, experiences, business activities, problems, and the like is very powerful.
Since a company is often more effective with a successful flow of information, an Intranet Portal may be the only way to go.
- Online chat
- Discussion Forums
- Document collaboration
- Voting booths
- Calendaring
- Knowledge Management
- News
- Suggestion box
Customer Relationship Management
System to organise and track customers and prospective customers.
Stores customer information, and the businesses interactions with the customer.
Used to target marketing and implement a quality client service.
Business Intelligence
Business Intelligence is the process whereby a business analyses its activities in order to improve its processes. Systems include:
- Data mining
- Research
- Budgeting
- Forecasting
- Performance management
- Benchmarking
- Analytics
- Reporting
Example dashboard
What is a User Interface?
Wikipedia states:
The user interface (also known as Human Computer Interface or Man-Machine Interface (MMI)) is the aggregate of means by which people-the users-interact with the system-a particular machine, device, computer program or other complex tool. The user interface provides means of:
- Input, allowing the users to manipulate a system
- Output, allowing the system to indicate the effects of the users' manipulation.
Design Considerations
- Intuitive Layout
- Simple navigation
- Clean layout, no clutter
- Search facilities
- Prominent news, focus areas
- Items of interest
- Pastel colours
- Little to no images
Continued Interest
- Intranet home page updates daily
- Public interest information
- Calendars of events
- Updated company news
- Essential services, such as online leave
- Collaboration tools
- Company information and Knowledge
Navigating Content
- Multi-level navigation
- Consistent navigation layout
- Drop down menus
- Implied content navigation, such as tabs
- Bead crumb trails
Material Delivery
- Define content model
- Define audience and requirements
- Effective use of Home Page Real-estate
- Regular updating
- Quality control with authentication model
- Consistent presentation
- Establish owners of various content areas
Dynamic tags
- Allowing the user to define their own layout
- System operators can define the layout for different groups of users
- Dynamic placement of material on the dashboard
- Dynamic interfaces to business systems
You are welcome to use this material in your presentation as long as you give credit to Intoweb, you may find my presentation here (602kb) |
